Overview
Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, the product must be unused and in the same original condition in which you received it. It must also be in its original packaging and unopened.
Products excluded from returns:
Some types of products can not be returned, such as:
Open or used perfumes.
Cosmetics and personal care products that have been opened or used.
Any hygienic or personal product that shows signs of use.
Additional non-returnable items:
Gift cards.
Free promotional products or gifts attached with the order.
To complete the return process, we need a receipt or proof of purchase.
Please do not send your purchase to the manufacturer.
Certain cases grant only a partial refund:
Perfumes or cosmetics that show signs of mild use.
Products that have been slightly damaged but are still usable.
Any product that is returned more than 30 days after the date of receipt.
Refunds and refunds
Once we receive and inspect your product, we will send you an email to let you know that we have received the product. We will also inform you of the acceptance or rejection of the refund request.
If your request is approved, the refund will be processed, and a credit will automatically be credited to your credit card or your original payment method within a certain number of days.
Late or missing refunds
If you have not received a refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
After that, contact your bank. There is often a processing time before the recovery can be deployed.
If you have done all this and have not yet received your refund, please contact us by email {email address}.
Sale items
Only items purchased at a regular price can be refunded. Discounted items cannot be refunded.
Replacement
We only replace items if they are out of order or damaged. If you need to replace it with the same item, please send an email to {email address} and send the item to: {physical address}.
Gifts
If the item was classified as a gift upon purchase and shipped directly to you, you will receive a gift credit equivalent to the return value. After receiving the returned item, a gift certificate will be sent to you.
If the item was not classified as a gift at the time of purchase, or if the gift giver shipped the order to them to deliver it to you later, we will send a refund to the gift giver and he will know about the return.
Return shipments
To return the product, you must send the product to: {physical address}.
You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time it takes for the replaced product to reach you may vary.
If you are returning more expensive items, you may want to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the returned item.
Do you need help
Contact us via email {email} for any queries related to refunds and returns.